Politique de remboursement
We don not accept refunds or exchanges. However, we do have a warranty policy for all of our products.
Product Warranty Policy
Stonz takes pride in making products of the highest quality. Stonz products carry a one-year warranty against manufacturing defects in materials and workmanship. This policy outlines the process wholesale partners must follow to submit a defective product claim for review.
How to Submit a Defective Claim
Retailers must complete the Stonz Warranty Authorization Form and email the form, along with all required supporting documents, to operations@stonz.com. Claims will be reviewed by the Stonz operations team once all required information has been received.
When submitting a claim, please use the following email subject line: Product warranty claim_store name.
Required Information
Each defective warranty claim must include the following information:
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Retailer name
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Contact name
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Item SKU(s) being claimed
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Description of the defect
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Production code from the white tag inside the product, where applicable
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Date the product was purchased
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Invoice number and invoice date
Photo Documentation Requirements
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Clear picture(s) of the Stonz item showing the issue.
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For Booties and Mitts: a picture of the white tag inside the left item showing the location of manufacture and serial number, such as 00F1 or similar.
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For all other products: the production code is required and is normally located inside the product.
Claim Review Process
Once the completed form and required documentation are received, Stonz will review the claim within 5 to 7 business days to determine whether the issue qualifies as a manufacturing defect under the one-year warranty. Incomplete submissions may delay the review process.
If the claim is approved under the defective warranty, Stonz will advise the retailer of the next step for product replacement. Approval is subject to review and confirmation by Stonz.